Dear Readers and Visitors,
Lately I noticed that my passport is expiring soon and decided to renew it for another 5 years. I also noticed that our immigration department has improved. This time they served me with renewal notice in advance of the expiry date, which I had not experience in the past. Well done and keep it up.
I went to the Damansara Town Centre branch as it is nearest to my house and more convenient as I can make use of the highway to the place. Their office is in that old building, easily more than 20 years old and its building is very run down the way I see it. Its basement car park is dark and narrow with lots of motorcycles parking along the sides of the basement.
It took me half a day to get it renewed and I managed to get the new passport on the same day. Very much faster than the past. Thanks to the new administration.
Although the air-conditioning was not running to the required notch, the department had several wall fans running so as to keep the place cosy. Thanks again for your kind usage of public funds.
Once I obtained my new passport, I paid RM 6.70 for my parking fee at the auto pay machine, G Block. However, I suddenly realized that I cannot locate my parking ticket, after driving a certain distance. At first, I thought I have not pull out the ticket and decided to go back to check at the auto pay machine after I failed to find it at my wallet and my laptop bag.
However, I also cannot find the ticket there and decided to go to the Metro Parking office to sort out the matter. After asking around, I finally managed to locate their site office.
After my explanation to the supervisor, they decided to impose RM 30.00 as fine for loss of ticket. They explained to me that the fine is not refundable even if I located the ticket. Knowing that I was rushing off the place, they pressed me to locate the ticket first which I did not have any idea where I placed it. I told them that I rather pay the fine and will only claim back if I can find the ticket. However such arrangement was not accepted by the supervisor, named En. Saiful. He was not friendly at all and told me verbally that this is his company's policy and refused to put it down in writing, which I insisted and finally he put it in writing. I found him ridiculous. However, I still paid the fine before going back to my car. Once I opened my door, I immediately saw the paid ticket at the coins holder just below the driver's window. Thanks God and I decided to go back to claim back my fine as I did not lose the ticket.
The same supervisor rejected my argument and I demanded to see his manager. His manager, En. Rosli finally came out from his office and decided to pay me back the penalty fee after hearing my explanation.
Thank God again for His kindness that touch the manager who refund me the fine in full.
From the above incidents, I decided to share with you that we, the consumers, should raise out our voices to the appropriate authority should they impose any unreasonable fine against their customers.
No doubts they may have some grounds such as to avoid abuse by certain unscrupulous customers. However they should carry out proper investigation in order to avoid any misunderstanding.
Thanks for your time and hope the above is useful to you.
Your Chief Servant,
James Oh
Founder and Group CEO
Skype me at james.oh18
http://liftyouup.blogspot.com
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