TIMELY GOOD NEWS FROM TNB
It was great relief after I read the Star dated
Oct 11, 2012 that the Tenaga Nasional Berhad will temporarily halt the
replacement of meters.
I still vividly recalled that a group of its staff harassed me
many times to replace my current meter, claiming that it exceeded 15 years of
life span. Luckily I did not give in despite the rumours of fear of fire
destroying the house caused by the old meter from certain quarters.
According to the news that the decision was made after receiving
their customers' complaints that the upgrading of electro-mechanical meters to
new digital meters had led to higher electricity bills, including
"retrospective" charges.
As such, we described the above measure as timely and commendable.
The news also reported that the Energy, Green Technology and Water
Minister Datuk Seri Peter Chin Fah Kui that the new digital meter will only be
implemented once the standard operating procedure is in place.
Attach below please find the article from the Star for your
reference.
A day after this news was published, I was deeply shocked to find out one of the customers consulted the shop owner as she was hit by not only much higher electricity bill but the bill also included "retrospective" charges of several couple of hundred ringgit. Without much hesitation, I told her about this news and advise her to resolve the issue with the appropriate authority, which I hope have resolved it amicably by now.
With such an experience, I do hope that the appropriate authority will take more cautious measures in any new implementation, and not rush to implement so that the ministry can spent the saved time to deal with more challenging issues and not act like a fire fighting squad.
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